Please notify us of any damage or discrepancies within 24 hours of receipt. To insure no damage during shipping, please inspect all your merchandise immediately upon delivery. If Acura parts were damaged during shipping, please save all packaging material and contact us immediately at 561-265-0000.
Packages are shipped Monday-Friday, normal business hours. We do not have carrier service on the weekends.
We have many parts in stock to meet the high demand of our service department and website customers, however we cannot have every part in stock at all times. You will be notified of any delays via email.
** Tires and Batteries are 3rd party items not made by Acura/Honda and are featured on the website for reference only. They are not available for shipping. **
When Can I Expect My Order?
A. All in-stock (not every part will be in stock at all times) orders placed before 12:30 noon EST Monday-Friday are shipped by the next business day.
In the event a part(s) must be ordered from American Honda, it usually takes 2-5 business days to arrive to us and is promptly shipped to you.
95% of orders are shipped complete within 1-3 business days of placement.
Shipping of parts will only occur to the Billing Address.
A tracking number is automatically e-mailed (same email entered on order form) the afternoon of shipment with a link provided for tracking purposes. Beware: Spam-Block Folders can grab Tracking Number email.
In the event a part is backordered, temporarily unavailable or being special ordered from Acura, we will contact you with an estimated time of arrival. Time in transit depends upon your location. As we are in South Florida, transit times could be from 2 days to the southeast to 5 days for the West Coast at the very least.
Orders placed on Saturdays, Sundays or Holidays will be processed the next business day.
Depending upon location, ground shipments usually take from 3 to 7 days. If we are out of stock on an item and it must come from our warehouse, you will be notified of any delay and we will ship it to you upon receipt.
- In stock orders ship within 24 hours.
- Weekend orders will be processed the next business day.
- If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-5 days to arrive to us and will be promptly shipped to you. If on backorder, we will notify you via email.
- Depending upon location, ground shipments usually take 2-7 days.