|
|
| Frequently Asked Questions |
Q. When Can I Expect My Order?
A. All in-stock orders placed before 12:00 noon EST Monday-Friday are shipped that business day.
In the event a part(s) must be ordered from American Honda, it usually takes 2-3 business days to arrive to us(unless 1990 model or older then allow 5-6 days)
and is promptly shipped to you. Unfortunately, Honda will not ship directly to you, only to
Authorized Acura Dealerships.
95% of orders are shipped complete within 2-3 business days of placement.
A tracking number is automatically e-mailed(same email entered on order form) the afternoon of shipment with a link provided for tracking purposes. Beware: Spam-Block Folders can grab Tracking Number email.
In the event a part is backordered or temporarily unavailable we will contact you with an estimated time of arrival.
Time in transit depends upon your location. As we are in South Florida, transit times could be from 2 days to the
southeast to 5 days for the West Coast.
Q. Are the parts I am buying genuine Acura parts?
A. Yes, ACURAOEMPARTS.COM provides original OEM replacements
parts. All parts are 100% guaranteed to be Acura/Honda supplied
parts assuring you of complete compatibility with your USA
specification Acura.
Q. Is ACURAOEMPARTS.COM authorized to sell Acura parts?
A. Yes, we have been an authorized Acura automobile dealer
since 1987.
Q.How can I get an owners manual or service manual for my
Acura.
A. Contact Helm Inc. at 1-800-782-4356 or visit www.helminc.com.
They publish Acura materials and can ship them directly to
you.
Q. How can I get a key or radio code?
A. As these are security features, you must physically present
proof of ownership for these to be provided for you. In the
case of a radio code, you should start with the dealer where
you purchased the vehicle. If privately purchased, you will
need the serial number from the radio, which requires physically
removing the unit.
Q. What is a "core charge"?
A. Some parts are factory remanufactured and a charge is imposed
until the exchange is completed. For example: Two remanufactured
calipers are purchased. A core charge of $50.00 per caliper
is added to your purchase. When the old calipers are returned
in their original packaging, the core charge is refunded.
|
|